Microsoft Teams

Microsoft Teams Telephone Network Integration

Did you know that you can use Microsoft Teams to connect with your employees, customers, colleagues, and friends? It is also a platform that unifies your business’ communication, combines chat solutions, file storage, application integration, video conferencing, and even external calls.


What are the benefits?

Microsoft Teams can optimize your company’s routine. Also, this software is well known for the quality of video conferences. However, more than that, it can also be useful for phone calls. Check out other benefits of implementing this technology in your routine:


  • Promotes qualified service management.
  • Ensures data security.
  • Allows you to record calls.
  • Notifies users to get their attention through mentions (@).
  • Allows the integration with other Microsoft products.
  • Unifies communication channels (chat, telephone, and videoconference) in a single platform.
  • Promotes excellent call connections.


In addition, it is worth mentioning that you can promote a much more strategic management in your business. After all, it is possible to simplify the management of your organization’s internal and external communication. Not to mention that it is possible to check the history of calls and conversations. Also,  it allows you to take a more analytical view of your business and decisions based on precise data from your organization.


Connect to the Public Switched Telephone Network (PSTN)

Phone System can be connected to the PSTN in one of two ways:


  • Purchase a Microsoft Calling Plan (domestic or domestic and international). Microsoft Calling Plan is an all-in-the-cloud solution with Microsoft as your PSTN carrier.
  • Use your existing telephony infrastructure for on-premises PSTN connectivity.

For your Teams users, you can connect your on-premises telephony infrastructure to Phone System by using Direct Routing.

Click here to find step-by-step on how to setup Microsoft Teams Telephone System in your organization:


Given that, Think IT Ai professional technicians can help your business set up Microsoft Teams Telephone Network. Contact us today, and we will be more than happy to help your business improve its communication with the best solutions.




Leo Oliveira