Remote Support

 

Remote Support

What Makes Our Support Better?

Empathy – We care. Theodore Roosevelt said it best, “Nobody cares how much you know, until they know how much you care.” First and foremost, we train our staff to care by truly listening to understand exactly what the technical matter is, so they can evaluate the best way to assist the customer.

Knowledgeable Staff – We support. When unexpected issues put-up roadblocks on your technological highway, productivity becomes diminished and precious time is wasted. Think IT Ai’s experienced IT support team promptly resolves your technical problems to minimize downtime.

Availability – We stand-by. Our help desk is fully-staffed during standard business hours to ensure there is coverage, and technicians are ready to answer customer calls. Our help desk is open and operational from 7:00am – 7:00pm EST, and we offer on-call, after hours support for a nominal fee.

What Makes Our Support Better?

Empathy – We care. Theodore Roosevelt said it best, “Nobody cares how much you know, until they know how much you care.” First and foremost, we train our staff to care by truly listening to understand exactly what the technical matter is, so they can evaluate the best way to assist the customer.

Knowledgeable Staff – We support. When unexpected issues put-up roadblocks on your technological highway, productivity becomes diminished and precious time is wasted. Think IT Ai’s experienced IT support team promptly resolves your technical problems to minimize downtime.

Availability – We stand-by. Our help desk is fully-staffed during standard business hours to ensure there is coverage, and technicians are ready to answer customer calls. Our help desk is open and operational from 7:00am – 7:00pm EST, and we offer on-call, after hours support for a nominal fee.

 

Remote support is an essential service for any business

Businesses use technology to manage day-to-day operations that involve accounting, database management, marketing and more. However, business owners are not immune to technological issues that abruptly occur at the worst possible times. Some of the most common issues addressed remotely include:

  • Error messages
  • Programs and applications failures
  • Slow PCs
  • Locked accounts
  • Password resets
  • VPN connectivity
  • Shared network drive access
  • Adding/removing user accounts and mailboxes

Our expert remote support technicians know how to address these issues remotely, so you can get back to business.

 

PRICING

 

Remote support is an essential service for any business

Businesses use technology to manage day-to-day operations that involve accounting, database management, marketing and more. However, business owners are not immune to technological issues that abruptly occur at the worst possible times. Some of the most common issues addressed remotely include:

  • Error messages
  • Programs and applications failures
  • Slow PCs
  • Locked accounts
  • Password resets
  • VPN connectivity
  • Shared network drive access
  • Adding/removing user accounts and mailboxes

Our expert remote support technicians know how to address these issues remotely, so you can get back to business.

 

PRICING

Get in Touch

Have a technical question? Need consultation or IT service, reach out to us and we are happy help 

 

Think IT AI – ST. Pete
2529 Central Avenue,
St. Petersburg, FL 33713

Phone
(813) 421-1606

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Get in Touch

Have a technical question? Need consultation or IT service, reach out to us and we are happy help 

 

Think IT AI – ST. Pete
2529 Central Avenue,
St. Petersburg, FL 33713

Phone
(813) 421-1606

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